1bd345 Privacy Policy

1 Introduction and Purpose

1bd345 is a trusted online betting and gaming platform in Bangladesh. We place the highest importance on our users' privacy and are committed to keeping their personal information secure. This Privacy Policy ("Policy") describes how 1bd345 collects, uses, stores, and protects your personal information when you use our website, applications, and related services ("Platform").

This policy applies to all registered users, guest users, and anyone who accesses our platform. We may update this policy from time to time, and you will be notified of any significant changes.

2 Information Collection

1bd345 may collect your information in various ways. Below is a detailed description of what information is collected:

2.1 Information You Provide

When you register with 1bd345 or use our services, you may voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Bank account or mobile banking details (bKash, Nagad, Rocket, Upay)
• Residential address
• Messages and queries you send via live chat or email

2.2 Automatically Collected Information

The following information may be collected automatically while you use our platform:

• IP address and device identification details
• Browser type, version, and operating system
• Login time, session duration, and user activity logs
• Which pages you visited and how long you stayed
• Cookie and local storage data
• Geolocation information (subject to your permission)

2.3 Information from Third-Party Sources

In some cases we may receive information about you from identity verification service providers or payment processors. This information is used for our security measures and fraud prevention.

3 Use of Information

1bd345 uses your information for the following legitimate purposes:

• Account Management: Completing the registration process, verifying login, and keeping your account secure.
• Identity Verification: Confirming age verification (for users aged 21+) and complying with anti-money laundering regulations (KYC).
• Payment Processing: Facilitating deposits, withdrawals, and transactions.
• Customer Service: Resolving your questions and complaints and providing 24/7 live chat support.
• Platform Improvement: Analysing user behaviour to improve service quality.
• Security and Fraud Prevention: Preventing unauthorised access, fraudulent activity, and account misuse.
• Legal Obligations: Complying with applicable laws and regulations.
• Communication: Notifying you of important updates, policy changes, or account-related matters.

4 Disclosure and Sharing of Information

1bd345 never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in the following situations:

4.1 Service Providers

We use certain trusted third parties to operate our business — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and technology infrastructure providers. These parties are given access only to the information necessary to provide specific services and are bound by confidentiality agreements with us.

4.2 Legal Obligations

We may be required to disclose your information in response to applicable laws in Bangladesh, court orders, or legitimate requests from government regulatory authorities. Such disclosure will always be kept to the minimum necessary.

4.3 Fraud and Misuse Prevention

In cases of serious fraud or illegal activity, we may share necessary information with the relevant investigating authorities.

5 Data Protection and Security

1bd345 applies internationally recognised security measures to protect your information:

• SSL Encryption: All data transmission on our platform is protected by 256-bit SSL encryption.
• Secure Servers: Your information is stored in secure data centres with strict firewalls and access controls.
• Two-Factor Authentication: An additional verification layer is available to protect your account.
• Regular Security Audits: Our systems undergo regular security testing.
• Staff Training: Our team members receive regular training on data protection.
• Limited Access: Only authorised personnel can access the user information they need.

Please keep in mind that complete security cannot be guaranteed when transmitting information over the internet. We make every effort, but no digital system is entirely risk-free.

6 Cookie Policy

1bd345 uses cookies to improve your browsing experience and ensure the platform functions properly.

6.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions and running the site's basic functions.
• Functional Cookies: For remembering your preferences and settings.
• Analytics Cookies: For monitoring user behaviour anonymously to improve our services.

6.2 Cookie Controls

You can accept or reject cookies by going to your browser settings. However, disabling essential cookies may cause some important features of the platform to not work properly.

7 Data Retention Period

1bd345 retains your personal information only for as long as necessary. The retention period is determined based on the following factors:

• The duration your account remains active
• Legal obligations (transaction records are generally kept for 5-7 years)
• Requirements for dispute resolution or legal claims
• Requirements under anti-money laundering laws

After your account is closed, we securely delete or anonymise your personal information once legal requirements have been fulfilled.

8 User Rights

You have the following rights regarding your personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If there are any inaccuracies in your information, you can request a correction.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though this may not be possible where legal obligations exist.
• Right to Object to Processing: You can object to your information being used for specific purposes.
• Data Portability: You can request a copy of your information.

To exercise these rights, please contact our support team. We generally respond within 30 business days.

9 Policy on Minors

1bd345 strictly provides services only to those aged 21 and above. We do not knowingly collect personal information from any minor. Age verification is required at registration.

If we become aware that we hold information relating to a minor, we will immediately delete that information and close the associated account.

10 International Data Transfers

To provide our services, some information may be processed on servers located in various countries. For any international data transfer, we ensure that the recipient country or organisation maintains adequate data protection standards.

11 Third-Party Links

If our platform contains links to third-party websites, 1bd345 is not responsible for the privacy policies of those sites. We recommend reading the privacy policy of any third-party site before visiting it.

12 Policy Changes

1bd345 reserves the right to update or change this privacy policy at any time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• The update will be clearly communicated when you log in to the platform
• The revision date at the top of this page will be updated

Continuing to use the platform after any changes will indicate that you have agreed to the updated policy.

13 Responsible Gaming and Data

We are committed to responsible gaming. Your gaming behaviour on our platform is monitored solely for your own wellbeing — not for any commercial purpose. If you feel that gaming is having a negative impact on your life, please read our Responsible Gaming page and contact us for support.